I wouldn't trust them. We booked a round trip ticket home through them for our son.
Something from his work came up and he can't use the first part of the ticket but wanted the second part to get back to his home. Now we have been told if he isn't on the flight to our home he can NOT use the ticket to get back to his home. I understand that we would not be able to be refunded for the flight to Milwaukee but we can't use the ticket back to Cleveland? And on top of it she was more interested in selling us another ticket.
Not from them we won't! We now have to purchase a last minute ticket to get him home. NEVER NEVER will use this so-called service ever again.
Lesson learned. AVOID AVOID AVOID!!!!
Monetary Loss: $400.